Return & Refund

1. Returns

We are committed to providing the best quality products to our customers. If the product you receive does not meet your expectations, you can request a return within 7 calendar days of receiving your order.

2. Non-Returnable Products

• Cosmetic, skincare, or beauty supply products that have been opened.
• Products that have been used, tried, or have undergone a change in condition.
• Products purchased during clearance sales, flash sales, special promotions, or final sales.
• Gift cards, shopping vouchers, and promo codes.
• Products damaged due to customer misuse.
• Products purchased specifically based on customer requests.

3. How to Return Items

To request a return, please contact Inner Beauty Customer Service via:

Email: support@innerbeauty.id

Website: https://innerbeauty.id

With the subject line: Return Request

Include the following information: Order Number, Customer Name, Returned Product, Reason for Return, and Product Photo/Video Attachments

Our team will verify the received request before proceeding with the return process.

4. Refund Process

Once the product is received and inspected by the Inner Beauty team, we will provide information on the status of your refund request via email or the registered contact information.

If the request is approved:

Your refund will be credited to the payment method used during the transaction.
The refund process takes approximately 5–14 business days, depending on the policies of the payment service provider or bank.
Shipping costs are non-refundable, unless the error is due to Inner Beauty, such as a wrong shipment or a manufacturing defect.

5. Product Exchanges

Product exchanges can be made if:

• The product received is damaged.
• The product has a manufacturing defect.
• The product received does not match the customer's order.
• There was a shipping error by Inner Beauty.

Once the verification process is complete and approved, a replacement product will be sent to the customer at no additional cost.

6. Damaged or Incorrectly Shipped Products

Customers are required to inspect the product immediately upon receipt of their order.

If you find:

• The product is damaged.
• The product is defective.
• The product does not match the order.
• The product is missing or incomplete.

Immediately contact Inner Beauty Customer Service within 48 hours of receiving the item, including photos or videos as supporting evidence.

Requests made after this time limit may be rejected according to company policy.

7. Contact Us

If you have any questions regarding our return, refund, or product exchange policies, please contact us at:

Email: support@innerbeauty.id

Website: https://innerbeauty.id

Operating Days & Hours:
Monday – Friday, 9:00 AM – 5:00 PM WIB

The Inner Beauty Customer Service team is ready to help provide the best solutions regarding your orders and the products you received.